At The Thankful Tyne, we strive to ensure a smooth and timely delivery experience for every order. Below you’ll find important information about how our shipping process works:
All products are made to order. Most items are processed and shipped within 2–3 business days after purchase. Please note that during high-volume seasons (e.g., holidays), processing times may vary slightly.
Estimated delivery times depend on your location:
United States: 3–7 business days
Canada & UK: 5–10 business days
International: 10–20 business days
Please note these are estimates and not guaranteed delivery windows. Actual times may vary due to factors beyond our control (e.g., courier delays, customs processing, weather conditions).
Shipping rates are calculated at checkout and vary depending on the product, destination, and selected shipping method.
We do offer international shipping. However, customers outside the U.S. are responsible for any applicable customs fees, import duties, or taxes imposed by their country’s regulations. These charges are not included in our pricing or shipping costs.
If your order is marked as delivered but not received, we recommend first checking with your local courier or neighbors. If the issue persists, contact us at sales@thethankfultyne.com within 30 days of the expected delivery date so we can investigate and help resolve it.
Returned packages due to incorrect or incomplete addresses may incur additional shipping charges for resending. Alternatively, you may request a partial refund.
Made-to-order: Since our items are custom printed, we do not hold inventory, which helps reduce waste but means all sales are final unless a product arrives damaged or defective.
Multiple Items: If your order includes multiple products, they may ship separately from different facilities and arrive at different times.
At The Thankful Tyne, all of our products are made to order through a print-on-demand process. This means each item is uniquely produced after an order is placed, and as such, we do not accept returns or exchanges for reasons such as incorrect size, color selection, or changes of mind.
However, if your item arrives damaged or contains a manufacturing defect, we’re happy to offer a free replacement or a refund. To be eligible, please contact us within 30 days of receiving your order and provide clear photos showing the issue. In cases involving multiple items with the same design, we may request a group photo or video showing all affected products together. There’s no need to return the damaged item.
Important notes:
Minor variations in print placement (up to 0.5″ for DTG products) are within acceptable tolerance and are not considered defects.
We cannot offer refunds or replacements for orders with incorrect size or color selection made by the customer.
If a package is returned due to an unsuccessful delivery (e.g., incorrect address), you may choose to have it reprinted for an additional charge or receive a partial refund.
If you experience any issues with your order, please reach out to us through our website or email us directly at sales@thethankfultyne.com. We’re here to help and will do our best to make things right.